| HUMAN RESOURCE SERIES | DURATION | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | ||||
| Fundamentals of Human Resource Management | 3 days | April 01-05 | July 03-05 | Oct.02-04 | |||||
| Dealing with Employee Absenteeism | 1 day | Aug. 29 | Nov. 08 | ||||||
| Recruitment & Selection | 1 day | June 13 | |||||||
| Interviewing Skills | 1 day | ||||||||
| Job Analysis | 1 day | July 02 2011 | |||||||
| Job Design | 1 day | June 19 | |||||||
| 1 day | June 20 | ||||||||
| VERBAL/NON VERBAL BUSINESS COMMUNICATION | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Developing Assertiveness & Self Confidence (The “C Zone”) | 1 day | Jan 10 & Feb 26 | May 22 & June 10 | July 9- Sept 4 | Oct. 05- Dec. 04 | ||||
| Business Etiquette | 1 day | Jan 22 | March 28 | Aug 27 | Oct 29 | ||||
| Creative Problem Solving | 1 day | Jan 31 | April 25 | July 19 | Oct 18 | ||||
| Diversity Management | 1 day | Jan 16 | April 05 | July 22 | Oct 14 | ||||
| Interpersonal Skills | 1 day | Feb. 02- 29 | May 20- June 24 | July 30- Sept 05 | Oct. 21 & Nov. 25 | ||||
| Business Communication Strategies - Verbal and Non Verbal Body language | 2 days | Jan25-26 | March 14-15 | May 29-30 | June 27-28 | July 04-05 | Sept 19-20 | Dec. 19-20 | Oct. 29-30 |
| Effective Presentation Skills-Basic | 1 day | Feb. 12-13 | March 25-26 | April 11-12 & 25 | June 26 | July 25-26 | Sept 03 | Oct. 07-08 & 28 | Nov 29 |
| Facilitation Skills | 2 days | ||||||||
| Effective Presentation Skills Advanced | 2 days | March 04- 05 | June 17-18 | Sept. 16-17 | Dec. 09-10 | ||||
| BUSINESS COMMUNICATION WRITING | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Professional Business Writing Skills | 1 day | Jan 19 & March 19 | April 26 & June 21 | July 31 & Sept. 18 | 0ct. 11 & Dec. 03 | ||||
| Report Writing | 1 day | March 27 | June 19 | Sept. 19 | Nov. 04 | ||||
| Effective Minute Taking | 1 day | Jan. 06 | May 21 | Aug. 13 | Nov. 06 | ||||
| Writing Effective Proposals | 1 day | Jan 30- March 18 | April 22-June 20 | July 08-Sept 06 | Oct.28-Dec. 05 | ||||
| Technical Report Writing | 1 day | Jan. 11-March 11 | April 29-June 03 | July 29- Sept. 11 | Oct. 09- Dec 06 | ||||
| MANAGEMENT & LEADERSHIP DEVELOPMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Leadership for the New Manager - Supervising Others | 2 days | Jan 08-09 | May 08-09 | Oct. 1-02 | |||||
| Leadership & Delegation for Middle Management | 2 days | Feb. 14-15 | July 11-12 | Oct. 17-18 | |||||
| Leadership & Influence for Senior Management | 2 days | March 06-07 | July 08-09 | ||||||
| Conducting Effective Meetings | 1 day | March 06 | Nov.22 | ||||||
| Project Management | 5 days | March 07-08 | June 10-14 | Dec.16-20 | |||||
| Employee Motivation | 1 day | June 06 | Nov.21 | ||||||
| Strategic Management | 2 days | March 18-19 | Oct.22-23 | ||||||
| Strategy, Leadership & Culture | 2 days | May 02-03 | |||||||
| Strategic Decision Making | 1 day | May 08 | |||||||
| Change Management | 2 days | May 08-09 | Sept. 12-13 | ||||||
| Coaching and Mentoring | 2 days | May 08-09 | Nov. 26-27 | ||||||
| TEAM DEVELOPMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Effective Teamwork & Team Building | 2 days | March 06-07 | July 04-05 | Dec. 26-27 | |||||
| Group Dynamics | 1 day | April 02 | |||||||
| PRODUCTIVITY DEVELOPEMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Auditing | 1 day | Feb. 05 | April 30 | Sept. 23 | Nov. 15 | ||||
| Benchmarking | 1 day | Feb. 02 | May 01 | Aug.01 | Nov.01 | ||||
| Basic Introduction to Lean Six Sigma | Feb. 02 | Feb. 15-16 | May 23-24 | Sept. 12-13 | Nov.21-22 | ||||
| Quality Management | 1 day | Feb 09 | May 02 | Aug 21 | Nov. 20 | ||||
| PERSONAL DEVELOPMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Time and Self Management | 2 days | Feb.14-15 | March 25-26 | May 06-07 | June 17-28 | Aug 22-23 | Aept.16-17 | ||
| Stress Management | 2 days | June 26-27 | Nov.26-26 | ||||||
| Anger Management | 1 day | Feb. 19-20 | April 15-16 | Aug 15-16 | Nov.11-12 | ||||
| Job Search Skills | 2 days | Jan 12 | April 19 | Aug 12 | Oct. 10 | ||||
| Emotional Intelligence | 2 days | Feb.21-22 | March 28-29 | April 25-26 | June 04-05 | Sept. 26-27 | Nov.18-19 | ||
| Conflict Management | 2 days | Feb.27-28 | March 12-13 | May 13--14 | June 25-26 | Sept. 25-26 | Nov.18-14 | ||
| ACHIEVING SERVICE EXCELLENCE | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Getting Professional with your Customers in a | 3 days | Feb. 06-08 | March 20-22 | May 15-17 | June 12-14 | July 10-12 | Aug. 14-16 | Dec 11-13 | |
| Customer Driven Organisation (Face to Face &Telephone Etiquette) | |||||||||
| Effective Complaint Handling | 1 day | Jan. 15 | June 12 | Sept. 10 | Nov. 05 | ||||
| Customer Relationship Management | 2 days | Jan. 08-09 | April 03-04 | July 15-16 | Nov.07-08 | ||||
| TRAINER DEVELOPMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Train the Trainer | 2 days | May 15-17 | July 15-16 | ||||||
| Conducting a Training Needs Analysis | 3 days | April 09-10 | |||||||
| SALES AND MARKETING | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Sales Fundamentals & The Art of Selling | 2 days | Feb 12-13 | March 21-22 | May 6-07 | June 20-21 | Aug.12-13 | Sept. 26-27 | Nov. 04-05 | Dec. 23-24 |
| Principles of Marketing | 5 days | Jan 22-26 | March 11-15 | April 08-12 | May 27-31 | Sept. 02-06 | Nov. 11-15 | ||
| Branding | 2 days | Jan 15-16 | March 04-05 | April 29-30 | May 27-28 | Aug. 01-02 | Sept. 30-0ct. 01 | Nov.06-07 | |
| Cost of Pricing Strategy | 2 days | Feb. 05-06 | May 13-14 | Aug.21-22 | Oct.18-20 | ||||
| Negotiation Skills | 2 days | Jan12-13 | Feb. 20-22 | April 22-24 | June 05-07 | Aug. 26-28 | Sept. 23-25 | Nov. 18-20 | |
| Telesales | 3 days | April 01 | |||||||
| FINANCE & INVESTMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Budgets & Financial Reports | 2 days | April 05-06 | Oct. 03-04 | ||||||
| SOFT SKILLS | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Presentation Skills - Level 2 -(INTENSE) | 2 days | July 11-12 | |||||||
| Effective Communication & Interpersonal Skills -(INTENSE) | 2 days | June 13-14 | July 4-5 | Oct. 10-11 | |||||
| Business Writing Skills -(INTENSE) | 2 days | July 15-16 | Sept. 4-5 | Nov. 11-12 | |||||
| Office Management & Effective Administration Skills - Basic -(INTENSE) | 2 days | Oct. 15-16 | |||||||
| Office Management & Effective Administration Skills - Advanced -(INTENSE) | 2 days | Nov. 6 - 7 | |||||||
| Project Management Applications -(INTENSE) | 3 days | Nov. 6-8 | |||||||
| Technical Report Writing -(INTENSE) | 2 days | Nov. 25-26 | Dec. 9-10 | ||||||
| PROJECT MANAGEMENT | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Project Management -(INTENSE) | 5 days | June 17-21 | Oct. 7-11 | ||||||
| Project Leadership, Management & Communications -(INTENSE) | 3 days | Nov. 20-22 | |||||||
| FINANCE | 1st Quarter | 2ndQuarter | 3rd Quarter | 4th Quarter | |||||
| Financial Reporting & Budget Management -(INTENSE) | 2 days | Sep. 19-20 | |||||||
| Financial Awareness for Non-Finance Managers -(INTENSE) | 2 days | July 9-10 | |||||||
| Financial Awareness for Non-Finance People -(INTENSE) | 2 days | Nov. 21-22 | |||||||